GENERAL TERMS AND CONDITIONS

 

ARTICLE 1: GENERAL PROVISIONS

Heidi in Heartland, a sole proprietorship with registered office at 2660 Antwerpen BE, VAT BE 0804316575 ("Seller"), offers customers the opportunity to purchase products from her online store.           

These General Terms and Conditions ("Terms and Conditions") apply to any order placed by a visitor to this e-commerce website ("Customer"). By placing an order through the online store www.heidi-in-heartland.com of Heidi in Heartland, the Customer accepts these Terms and Conditions, thereby agreeing to the applicability of these terms and conditions, to the exclusion of all other terms and conditions. Additional terms and conditions of the Client are excluded, unless they have been expressly accepted by us in advance, in writing.

ARTICLE 2: OFFER AND LIABILITY

The Seller's offer concerns products that are for sale in the Seller's webshop. The Customer is aware that he/she has a payment obligation and thus an agreement with the Seller in respect to the products ordered.

The offer is always valid while stocks last and can be adjusted or withdrawn by the Seller at any time. The Seller cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is subject to conditions, it will be explicitly stated in the offer.

Despite the fact that the online website has been compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer are not binding the Seller.

The Seller can never be held liable for damage, of whatever nature, caused by viruses or other harmful material.

ARTICLE 3: PRICES

All prices are expressed in EURO, always including VAT and excluding shipping costs. The Seller is exempt from VAT under the Small Business Exemption Scheme. As a result, no VAT is charged.

If delivery, reservation or administrative costs are charged, it will be stated separately.

The price stated on the website at the time of ordering is the price that applies. In the case of discount promotions launched after the purchase of the product, no claim can be made for the refund of the price difference.

The price statement only refers to the articles as it is described verbatim. The accompanying photos are intended to be decorative and may contain elements that are not included in the price.

The Seller reserves the right to change the prices for the products at any time and without prior notice and shall not be liable to the Customer or any third party for any change.

ARTICLE 4: ONLINE PURCHASES

Full payment must be made by the Customer before the order is shipped, unless otherwise agreed.

The Seller reserves the right to change the prices for the products at any time and without prior notice and shall not be liable to the Customer or any third party for any change.

ARTICLE 5: DELIVERY AND EXECUTION

The Seller strives to ship each order within three working days after receipt of payment. In the event that the shipment is delayed, the Customer will be informed of the new shipping time as soon as possible.

If delivery of a product proves impossible, the Customer will be informed as soon as possible and, if the Customer wishes, a replacement will be arranged.

The Customer is responsible for providing the correct delivery address. The Seller is not liable for the Customer providing an incorrect or invalid address for the delivery of the products, nor for the costs of reshipping the products, which are entirely at the expense of the Customer. The same applies to orders (packages) that are not picked up (on time) by the Customer in the case of a parcel service.

The Customer can indicate during the ordering process how he/she wishes to receive the package, and is responsible for this choice. If shipping costs are charged for the order, these are for the account of the Customer.

Delivery times are indicative. The Seller can never be held liable for damage as a result of exceeding the delivery period.

Any visible damage and/or qualitative defect of an item or other shortcoming in delivery must be reported by the Client immediately via info@heidi-in-heartland.com.

The risk of loss or damage shall pass to the Customer as soon as he/she has taken physical possession of the goods. However, the risk is already transferred to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by the Seller.

ARTICLE 6: RIGHT OF WITHDRAWAL AND RETURN POLICY

The provisions of this article only apply to Customers who, in their capacity as consumers, purchase items online from the Seller.

The Customer has the right to return the order within 14 calendar days of receipt without giving any reason and must contact us via info@heidi-in-heartland.com. After the cooling-off period has expired, the return of the products is no longer permitted. info@heidi-in-heartland.com. Na afloop van de bedenktijd is het retourneren van de producten niet meer toegestaan.

The product must be returned unused including all accessories and in its original packaging to the specified return address and must be provided with sufficient postage. As soon as the returned goods have been received intact and in good condition, the purchase price excluding the shipping costs will be refunded within 14 days.

The costs and risk of the (return) shipment are borne by the Customer. The Seller is not liable for the course of the return, including but not limited to the improper packaging of the products by the Customer, the defective delivery by the courier company engaged by the Customer and/or the sending of the products to an incorrect address.

In the event of damage to the product due to careless handling by the Customer, the Customer is liable and a depreciation of up to 100% of the product may be charged.

ARTICLE 7: FORCE MAJEURE AND UNFORESEEN CIRCUMSTANCES

There may be force majeure over which the Seller has no influence and as a result of which the Seller is no longer able to fulfil her obligations. In this case, the Seller is entitled to consider the agreement as dissolved without any obligation to pay compensation.

Force majeure and unforeseen circumstances are in any case, but not exclusively, understood to include: any circumstance, act, event, omission or accident beyond our control, and which prevents, delays or impedes the fulfilment of obligations towards the Customer in whole or in part, such as strikes, illness, death, fire, flood, war, national or international laws, transport disruptions at suppliers or courier services, epidemics, breach of contract by third parties, or any other unforeseen event.

ARTICLE 8: INTELLECTUAL PROPERTY

All intellectual property rights, such as copyrights to the products, images and logos, belong exclusively to the Seller. Even after the sale of the tangible products in which copyrighted works are incorporated, recorded or of which the works are otherwise a part, the rights thereto remain with the Seller.

The Client may only use the purchased works for personal, non-commercial purposes. Without the Seller's consent, the Client's commercial use of the works is expressly prohibited. Any reproduction, copy, publication and/or any other use of the products, whether or not in modified form, must be in accordance with the permitted use, unless approved in writing by the Seller.

ARTICLE 9: CHANGES TO THE TERMS AND CONDITIONS

The Seller reserves the right to update, change or replace (part of) these terms and conditions by posting updates and/or changes on our website.

It is the Customer's responsibility to check this page periodically for changes. Continued use of or access to the website following the posting of changes constitutes Customer's acceptance of those changes.

ARTICLE 10: IMPAIRMENT OF VALIDITY – NON-RENUNCIATION

If any provision of these Terms is declared invalid, illegal or void, this shall in no way affect the validity, legality and applicability of the other provisions.

The failure of the Seller to enforce, or to exercise any of the rights listed in these Terms, at any time shall be deemed to be a waiver of such provision and shall never affect the validity of such rights.

ARTICLE 11: PRIVACY

The Seller respects the privacy legislation. Personal data will only be used for order processing and marketing purposes, subject to the Customer's consent. The Client has the right to inspect and correct his/her data.

ARTICLE 12: APPLICABLE LAW AND DISPUTES

These Terms and Conditions are governed by Belgian law. In the event of a dispute, the courts of the Seller's registered office shall have jurisdiction.